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Sell House Fast Privacy Policy

Purpose

This privacy notice aims to give you information on how Sell House Fast collects and processes your personal data through your use of this website, including any data you may provide through this website.

Consent

We collect data about you when you register with us or when you contact us and provide us information voluntarily to enable a cash offer to be made for your property. Website usage information is collected using web server logs. Most web browsers automatically accept cookies, however by editing your browser options it is possible to block them in future. These cookies are used to provide site analytics and performance statistics.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. Sell House Fast Ltd is the data controller and responsible for this website.

In most cases we will be the Data Controller as we determine the purpose and manner in which your personal data will be managed and used. We respect your right to privacy and are committed to complying with applicable data protection and privacy law. We will only collect personal information about you with your awareness and permission.

At any time you have the right to withdraw your consent for the processing of your data. Please be aware whilst you can request to withdraw your consent it will not affect the lawfulness of processing based on consent before its withdrawal.

Any personal information which you provide to us and/or which we obtain about you, will be kept confidential and secure using appropriate technical measures and by ensuring staff are continually trained and are aware of how to protect your data.

What data do we collect?

We collect data about you when you register with us or when you contact us and provide us information voluntarily. Website usage information is collected using web server logs.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes requests for services made by you; your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Where is your data kept?

The information we receive is handled and processed by our staff who are located in the UK; however we may store information in the cloud and in an offsite server located in Europe. No third party will have access to your personal data unless the law permits them and we will take steps to give exactly the amount of data required only. Our data is also stored on secure & encrypted CRM systems which are also password protected and are for staff use only. Any data that is held outside the CRM's is kept in paper files in a secure location on our offices.

How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Property Details by filling in forms on our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • request marketing to be sent to you;
  • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using server logs and other similar technologies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
  • Identity and Contact Data from data brokers or aggregators.
  • Identity and Contact Data from publicly availably sources such as Companies House, The Land Registry and the Electoral Register based inside the EU.

How your data is used

To ensure you are provided with an accurate offer for your property, and if a purchase of your property is agreed, Sell House Fast may be required to share your data with local estate agents, surveyors and solicitors. Your data is not shared with any parties not involved in the process of the service requested by you.

Sell House Fast will only use your data as allowed by the below legal basis set out within the 'General Data Protection Regulation'.

A contract with the individual: for example, to supply goods or services they have requested, or to fulfil your obligations under an employment contract. This also includes steps taken at their request before entering into a contract.

For further information please review https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/

Length of time we will keep your data

We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Usually we keep your personal information for a minimum of 6 years after which time it will be destroyed. If you need further information regarding retention and deletion of your data, please contact our data protection officer by email via dataprotection@sellhousefast.uk

Subject Access Requests

As defined in the GDPR you have the right to be informed of the personal data Sell House Fast hold on you, the right to receive a portable copy of this data, the right for this data to be corrected and the right to erasure of this data.

If you would like to exercise these rights, please make a written request to our data protection officer below:

Email: dataprotection@sellhousefast.uk

Post:
Data Protection Officer
Sell House Fast
Chester House
Fulham Green
81-83 Fulham High Street
Fulham
SW6 3JA

Changes to this notice

We may change this notice from time to time. You should check this notice occasionally to ensure you are aware of the most recent version.

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The sale went through very quickly with hardly any hassle and I have been able to stay in my home, which meant no disruption for myself and my children.I would definitely recommend this to anyone in a similar situation.

Mrs J, Exeter

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